Get the most from your PhysioMimix® Core System with tailored support
Free 12-month warranty
Our warranty, maintenance and support package covers the replacement of any faulty or damaged parts (except wear and tear) at zero cost for the first 12 months.
When the warranty period is coming to an end, we will invite you to extend your cover via one of our support packages.
A basic overview of our package can be found below. Contact us for more information or to request a quote.
Our warranty, maintenance and support package at a glance
Annual Maintenance
Email support (24-hour response time)
Phone support
1-hour quarterly support call
Online hub access – The Lab Portal
Upgrade discounts
Free loan system if repairs are required
The Lab Portal
Our support package includes access to The Lab Portal.
A hub to access training materials, SOPs, and walkthrough videos.
- PhysioMimix Core introduction and setup video series
- Experiment advice
- SOP access
- Access on laptop, tablet, or mobile devices
